Blar i ADORA på forfatter "Almqvist, Frida"
-
Service design in the later phases : exploring user insights, handovers, and service design roadmapping in the transition from service concept to implemented service
Almqvist, Frida (CON-TEXT. PhD thesis; 101, Doctoral thesis, 2020)Human-centricity and user involvement have become increasingly emphasized in Norwegian legislation related to service development in the health and public sectors. At the same time, service design has emerged as a relevant ... -
Service design in the later project phases: Exploring the service design handover and introducing a service design roadmap
Almqvist, Frida (Chapter, 2018)Within practice and in academia, service design has placed a great focus on the early stages of the innovation process, while there has been limited focus on the later phases. This paper examines the later phases, focusing ...