The crisp mountain air is something many Norwegians and visitors of Norway love to go out and experience, often at various mountain resorts.The rental shop for skis, snowboards, and other gear is many people’s first experience at a mountain, and in some cases their first experience ever skiing or snowboarding.While crowds at the mountain may sometimes be inevitable, the aim of this design diploma is to explore the potential to make the gear rental process at Norwegianski resorts more efficient, understandable, and engaging using interaction design. In this report I will guide you through my diploma journey, from project scope and approach, to research, project development, an overview of methods used, and finally my design proposal, and reflections.