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dc.contributor.authorAlmqvist, Frida
dc.date.accessioned2019-04-02T07:11:59Z
dc.date.available2019-04-02T07:11:59Z
dc.date.created2018-12-17T16:30:02Z
dc.date.issued2018
dc.identifier.isbn978-91-7685-237-8
dc.identifier.urihttp://hdl.handle.net/11250/2592811
dc.description.abstractWithin practice and in academia, service design has placed a great focus on the early stages of the innovation process, while there has been limited focus on the later phases. This paper examines the later phases, focusing upon the handover from service design consultants, before leaving a project. This is identified as a critical aspect of the later phases and this paper critically examines what a service design handover is, and might be. Theoretical perspectives are combined with interviews of thirteen respondents on producing and receiving handovers, in the context of Norwegian service development projects in public and healthcare sectors. Findings indicate need for an improvement in, and a harmonization of, service design handovers; this is embodied in what I call a service design roadmap. Such roadmaps might support development teams receiving service design handovers, enabling them to better make use of the material during their later process phases.nb_NO
dc.description.abstractService design in the later project phases: Exploring the service design handover and introducing a service design roadmapnb_NO
dc.language.isoengnb_NO
dc.relation.ispartofServDes2018: Service Design Proof of Concept - Proceedings of the ServDes2018 Conference, Milano, 18-20 June
dc.relation.urihttp://www.ep.liu.se/ecp/150/056/ecp18150056.pdf
dc.rightsNavngivelse-Ikkekommersiell-DelPåSammeVilkår 4.0 Internasjonal*
dc.rights.urihttp://creativecommons.org/licenses/by-nc-sa/4.0/deed.no*
dc.subjectTjenestedesignnb_NO
dc.subjectService designnb_NO
dc.titleService design in the later project phases: Exploring the service design handover and introducing a service design roadmapnb_NO
dc.typeChapternb_NO
dc.description.versionpublishedVersionnb_NO
dc.source.pagenumber666-678nb_NO
dc.identifier.cristin1644474
dc.relation.projectArkitektur- og designhøgskolen i Oslo: 221307nb_NO
cristin.unitcode189,2,0,0
cristin.unitnameInstitutt for design
cristin.ispublishedtrue
cristin.fulltextoriginal
cristin.qualitycode1


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Navngivelse-Ikkekommersiell-DelPåSammeVilkår 4.0 Internasjonal
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