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dc.contributor.authorAguirre Ulloa, Manuela
dc.date.accessioned2020-05-18T11:42:10Z
dc.date.available2020-05-18T11:42:10Z
dc.date.issued2020
dc.identifier.isbn978-82-547-0329-8
dc.identifier.issn1502-217X
dc.identifier.urihttps://hdl.handle.net/11250/2654789
dc.description.abstractWhen designers try to create lasting change in the public sector, their aim is not only to co-design meaningful new or improved services, but also to embed the capacity – rather than dependency – of co-design into the organization. Current research suggests that this embedded co-design capacity allows for ongoing transformation. Organizational change can be achieved in various ways, one of which is by facilitating experiential capacity-building programs that immerse public employees in codesigning methods and approaches over the course of several months. In this context, designers often experience that the existing organizational culture strongly constrains the adoption and application of new ways of working. However, many designers are not trained to address this cultural phenomenon. Through a systems oriented design (SOD) approach, two cases of capacity building programs from different countries were analyzed, Fifth Space in Canada and Experimenta in Chile. An integrated research approach combining methods, such as research by design, gigamapping, interviews, and literature mapping was used to get new insights into the complex, contemporary design practice of nurturing and spreading organizational co-design capacities. The analysis of both programs drew my attention to the liminal space between the pre-existing culture in the organization and the emerging culture related to the introduction of new methods and ways of working. While it seemed like these conflicting cultures prohibited lasting innovation, there was also a lack of models and reflective tools toexamine these intercultural dynamics. This thesis presents analytical and conceptual models that help to make interactions between the emerging and existing organizational culture more explicit and actionable. First, the Ripppling model provides three analytical dimensions – paradigm, practices, and the physical dimension to analyze the interactions between the emerging and dominant organizational cultures. This analysis can help to position the emerging culture in a constructive way without alienating the dominant culture, and to enable the co-existence of both for long-lasting transformational change. The Ripppling ecosystem model builds on the micro-interactions analyzed with the Ripppling model and proposes a system of embedded layers for large-scale cultural change processes that can have effects beyond the organization that participates in the capacity-building program. Taken together, the results of this thesis help to explain the difficulties public organizations face when introducing new capacities, such as codesign. My work suggests that these new capacities function as carriers orvehicles of cultural meaning that will inherently generate productive or unproductive tensions with the pre-existing culture. Therefore, one has to carefully recognize and address the underlying interactions across cultures to build organizational transformation strategically and to leverage the full potential of co-designing approaches. This work gives new insights into how to create continuous change in the public sector and has implications for future design practice, research, and educationen_US
dc.language.isoengen_US
dc.publisherOslo School of Architecture and Designen_US
dc.relation.ispartofseriesCON-TEXT theses;100
dc.rightsNavngivelse-Ikkekommersiell-DelPåSammeVilkår 4.0 Internasjonal*
dc.rights.urihttp://creativecommons.org/licenses/by-nc-sa/4.0/deed.no*
dc.titleTransforming public organizations into co-designing cultures : a study of capacity-building programs as learning ecosystemsen_US
dc.typeDoctoral thesisen_US
dc.description.versionpublishedVersionen_US
dc.source.pagenumberxxiii, 253 s.en_US


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Navngivelse-Ikkekommersiell-DelPåSammeVilkår 4.0 Internasjonal
Except where otherwise noted, this item's license is described as Navngivelse-Ikkekommersiell-DelPåSammeVilkår 4.0 Internasjonal