Browsing ADORA by Journals "Journal of Service Research"
Now showing items 1-2 of 2
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Building Reflexivity Using Service Design Methods
(Peer reviewed; Journal article, 2021)The transformative potential of service design rests on its ability to enable people to intentionally shape institutionalized social structures. To avoid simply reproducing social structures unconsciously, people need ... -
Organizational Transformation Through Service Design: The Institutional Logics Perspective
(Peer reviewed; Journal article, 2018)