dr. Dom : a digital tool to improve home Wi-Fi
MetadataVis full innførsel
- Design 
Wi-Fi issues can be annoying and hard to solve for ordinary people. When they experience Wi-Fi issues,they need the help of their internet service provider(ISP) to solve these problems. Currently, this is mostly done by calling them or googling it. Domos is a Norwegian ‘business-to-business’ company.They provide an advanced in-home Wi-Fi service tool. This tool can be used for monitoring Wi-Fi data, improve customers’ Wi-Fi connection speed, and so on. It identifies and resolves issues with AI technology in the cloud. One of their most useful products is Domos self service app. In this app, customers solve their Wi-Fi issues by themselves.That improves the customer experience. However, language and steps are the biggest challenges for this app.In this project, I work with Domos to solve those problems and make the Wi-Fi issues understandable and easy to solve for ordinary people.