Blar i PhD på forfatter "Clatworthy, Simon"
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Design support at the front end of the New Service Development (NSD) process : the role of touch-points and service personality in supporting team work and innovation processes
Clatworthy, Simon (CON-TEXT / Thesis ; 55, Doctoral thesis, 2013)This thesis explores the first stages of New Service Development, and focuses upon the role that design can play to improve the innovation performance of a development team. The work took a ”research by design” approach, ... -
Soiling Service Design: Situating professional designing among plural practices
Duan, Zhipeng (CON-TEXT;123, Doctoral thesis, 2024)Since the 1990s, professional service design knowledge has travelled globally, detached from its larger Western history and contexts. The proliferation of service design knowledge shapes how individual designers enact their ...