Serendipity in the Field. Facilitating serendipity in design-driven field studies on ship bridges
Peer reviewed, Journal article
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OriginalversjonThe Design Journal. 2019, 22 (1), 1899-1912. 10.1080/14606925.2019.1594948
Field research requires openness to unforeseen insights and opportunities, especially when designing for complex and dynamic workplaces, such as a ship bridge. In this paper, we investigate how serendipitous outcomes may be facilitated in design-driven field research. We present a case study of two field research trips onboard Arctic-going vessels, during which we investigated the premises of designing augmented reality (AR) systems for navigators. We describe how an explorative and opportunistic mixed-methods approach facilitated serendipity and analyse which specific aspects led to serendipitous outcomes in three examples. Last, we discuss how practical support for designers and design researchers conducting design-driven field research can be developed and suggest how strategies to employ approaches that facilitate serendipity can increase the likelihood and awareness of serendipitous outcomes.